Check the setting of answering method on your cell phone and confirm if need some setting when connecting the Bluetooth device.

What should I do if the computer says they need a driver or transmitter to connect the earbuds?

Here are some methods for your reference.·Download a Bluetooth receiver to connect(in the computer settings)·Kindly check if your computer’s Bluetooth version supports Bluetooth 5.0

How to adjust the volume by earbuds?

Long press L or R earbud to adjust the volume while playing music.# R earbud Volume +# L earbud Volume -The volume adjustment is not available when it`s connected to a TV and computer.

Why the earbuds does not hold a charge?

1.Check if the metal connector is dirty, try to wipe it softly with dry cloth, paperclip or paper towels. (sweat or humidity may also lead to disconnection )2.Please have the battery case fully charged at the beginning without putting the earbuds in.·Swap the left and right earbuds to charge for a try.·Put the left one in the right side of the case, so does the right earphone, which is put in the left side of the case.·Confirm whether it’s the issue of battery case after operating steps above. 3.Reset could solve many problems occurred.

How to reset the earbuds?

Earbuds (or either one of earbuds) does not pair or connect/ Sound cuts in and out/ Earbuds cannot be found on Bluetooth Search T10 Earbuds:1.Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well. 2.Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device. 3.Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times, once purple light flashes, reset competed. 4.At last, turn on the BT and re-connect. T6 Earbuds:1.Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.2.Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.3.Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times quickly, once purple light flashes, reset competed. 4.At last, turn on the BT and re-connect.

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TOZO A2

Wireless Earbuds-IPX5 Waterproof lightweight and compatible for small ear

The surface and angle of TOZO A2 earbuds' in-ear parts have been polished and refined repeatedly to achieve a balance between beauty and fit, which makes them comfortable to wear. In the meantime, a single earbud weighs only 3.7g, making it as light as a feather in your ear.

. . .

Lightweight Design for Comfortable Fit

IPX5 Water Resistance

Smart Touch Control

Bluetooth 5.3

20%

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7MQQBVRK

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The Advanced Bluetooth 5.3 Technology

Support HSP, HFP, A2DP, AVRCP. Provides in-call stereo sound.Greatly improve the transmission speed and providing you with a low-latency listening experience.

One Step Pairing

Pick up 2 headsets from the charging case and they will connect each other automatically. Then only one step easily enter mobile phone's
Bluetooth setting and choose "TOZO-A2" to pair the earbuds.

TECH SPECS

Earphone

Type: In-ear True Wireless

Model: A2

Color: Black/White

Audio quality

Driver: φ6mm dynamic driver

Frequency response range: 20Hz - 20kHz

Audio codec: AAC/SBC

Bluetooth

Bluetooth version: Bluetooth 5.3

Effective Bluetooth range: 10m

Battery Life

Battery capacity: 30mAh(earphones)/315mAh(charging case)

Music play time (AAC, default setting, 50% volume)*: 5h (single charge)/20h (with charging case)

Charging

Cable charge time: 1.5h (earphones)/1.5h (charging case)

Charging port: USB Type-C

Weight and dimensions

Weight (each ear): 3.8g（±0.2g）

Dimensions of charging case: 70.29*36.1*32.1mm

Water resistance

Water resistance - earphone: IPX5

View More Specs

FAQ

: Check the setting of answering method on your cell phone and confirm if need some setting when connecting the Bluetooth device.
: Here are some methods for your reference.
·Download a Bluetooth receiver to connect(in the computer settings)
·Kindly check if your computer’s Bluetooth version supports Bluetooth 5.0
: Long press L or R earbud to adjust the volume while playing music.
# R earbud Volume +
# L earbud Volume -
The volume adjustment is not available when it`s connected to a TV and computer.
: 1.Check if the metal connector is dirty, try to wipe it softly with dry cloth, paperclip or paper towels. (sweat or humidity may also lead to disconnection )
2.Please have the battery case fully charged at the beginning without putting the earbuds in.
·Swap the left and right earbuds to charge for a try.
·Put the left one in the right side of the case, so does the right earphone, which is put in the left side of the case.
·Confirm whether it’s the issue of battery case after operating steps above.
3.Reset could solve many problems occurred.
: Earbuds (or either one of earbuds) does not pair or connect/ Sound cuts in and out/ Earbuds cannot be found on Bluetooth Search

T10 Earbuds:
1.Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.
2.Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.
3.Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times, once purple light flashes, reset competed.
4.At last, turn on the BT and re-connect.

T6 Earbuds:
1.Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.
2.Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.
3.Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times quickly, once purple light flashes, reset competed.
4.At last, turn on the BT and re-connect.

View More FAQs

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